Why Staying Subscribed to Your Appointment Notifications Isn’t Just Inbox Clutter

Nov 26

Let’s be honest: no one wakes up excited about email reminders.
We get it — life is noisy, inboxes get overwhelming, and sometimes that “unsubscribe” button looks way too tempting.

But here at Total Recovery, our notifications aren’t about marketing or filling your inbox. They’re about helping you protect your appointment, your treatment plan, and honestly… your own sanity.

Lately, we’ve been noticing an increase in missed appointments and last-minute cancellations — and when we dig into what happened, the answer is usually the same:

“I didn’t get a reminder.”

And nine times out of ten?
It’s because the patient unsubscribed without realizing what they were turning off.

So let’s talk about why staying subscribed actually matters, and why this one tiny habit keeps everything running smoothly for both you and your RMT.

What Our Notifications Actually Do (No fluff, no sales pitches)

Every notification is intentionally placed to support you:

✔ When you book — Confirmation Email
This is your “Yes, your spot is secure” moment.

✔ 48 Hours Before — Reminder Email
Your safety window.
Your “Am I still good for this?” moment.
Your opportunity to reschedule before any cancellation fees even become a conversation.

This email alone saves so much stress.

✔ 24 Hours Before — Text Reminder
A little nudge that says, “Hey, don’t forget — tomorrow is you day.”
If you’re subscribed, these texts hit your phone every time.

But if you unsubscribe?
None of these come through — and that’s where things get messy.

What Happens When You Unsubscribe

When notifications are turned off — even accidentally — you stop receiving:

confirmations
reminders
updates
heads-up messages that could save you money and frustration

And yes — the cancellation policy still applies.
We aren’t trying to be harsh; we’re just trying to be fair and consistent for everyone.

And because we’re all about transparency, our system shows when reminders were sent, received, opened, and when someone unsubscribes.
Not as a “gotcha,” but to help us understand what happened and how we can support you better.

Why We’re Talking About This Now

Because honestly?
We’ve been seeing a real uptick in preventable late cancellations — and it impacts everyone:

your treatment progress
appointment availability for others
your RMT’s income
the flow of the clinic

Our reminder system is designed to prevent these problems — not cause them.

The Heart of It

Staying subscribed protects your appointments, your plans, and your ability to stay consistent with your care.

If you’re unsure whether you’re subscribed, or if you’ve hit that unsubscribe button one too many times, we can help you sort it out.
We’re here to make this easy — and to help you arrive for your treatments feeling supported, not stressed.