Gift Card Policy

Gift cards may be used as a form of payment for eligible services at Total Recovery Massage Therapy & Wellness and are subject to the following terms and conditions.

Presenting Your Gift Card

Patients intending to pay with a gift card are required to advise the clinic and present their gift card before treatment begins.

Gift cards must be presented at the time of payment. If a valid gift card cannot be produced, payment for the service must be made using another accepted payment method before departure from the clinic.

Digital Gift Card Redemption

All gift cards sold by the clinic are issued digitally.

To redeem a digital gift card, the original gift card email must be presented either on a mobile device or as a printed copy. Only gift cards issued directly by the clinic will be accepted. Homemade, altered, copied, or otherwise unauthorized gift certificates will not be accepted as payment.

Credit Card on File Requirement

Patients using a gift card remain subject to all clinic policies, including the Credit Card on File Policy.

A valid credit card is required to book and hold an appointment, regardless of the intended method of payment. Gift cards do not exempt patients from cancellation fees, missed appointment fees, or other applicable clinic charges.

Gift Card Balances

Any remaining balance after redemption will be applied as a credit to the patient's profile for future use.

Gift card balances are non-transferable, cannot be redeemed for cash, and may not be used to pay gratuities.

Lost, Stolen, or Damaged Gift Cards

Gift cards are treated similarly to cash.

Lost, stolen, damaged, misplaced, altered, or destroyed gift cards cannot be replaced or redeemed unless proof of purchase can be verified by the clinic.

Previously Issued Paper Gift Cards

The clinic no longer offers physical gift cards. All newly purchased gift cards are issued digitally.

Previously issued paper gift cards will continue to be accepted as payment. Patients are responsible for retaining their gift card and presenting it at the time of redemption.

Promotional & Donated Gift Cards

Gift cards donated through fundraisers, community events, auctions, giveaways, or other promotional initiatives may carry a specific expiration date.

Promotional and donated gift cards become invalid at 11:59 PM on the stated expiration date and will not be reinstated, extended, or redeemed after expiry.